Cybersecurity Awareness

SCAM ALERT: Letters from American Home Protect, LLC.

 

Calhoun Banks customers have reported receiving letters in the mail urging them to call a number in regards to a time-sensitive matter on their mortgage.  We have reviewed copies of these letters and can confirm that this is a scam.

What the letters look like.

These letters appear to come from American Home Protect, LLC and contain the line "RE: Calhoun County Bank Inc, Purchase Date.......Potential Lapse of warranty coverage."  The letter asks the recipient to call  1-844-836-6401 and warns that failure to call this number could result in a potential lapse of coverage.

The scam is especially convincing since it is sent through the mail.

 

How did the senders get my information?

Calhoun Banks is committed to protecting our customers personal information.  Likewise, we do not sell or otherwise distribute it to non-affiliate third parties.

However, some information about mortgages, regardless of what lender the consumer works with, is public record.  That's how scammers like this can obtain your contact information.  Do note that the account number provided in the letter does not match yours - this should immediately alert you to the likelihood of something being a scam.

What should I do if I get this letter?

It is not recommended to call the the number in the letter.  Scammers would try to collect personal information from you and this could result in terrible consequences to your privacy and finances.

The best thing to do is disregard the letter.  Dispose of it however you would any other junk mail you receive.  In addition, you are always encouraged to contact us directly should you have questions or concerns.